Answers to the questions we hear most.
Straight answers to the questions we hear most from people evaluating Veendo or already using it every day. No marketing — just how it actually works.
Getting started and setup
Opening your account, initial configuration and the first decisions to make.
Your shop is born on the yourname.veendo.it domain right after sign-up. With the Setup Wizard you configure languages, currencies, markets and initial data in a few hours; getting fully live in production usually takes a few days once the catalog is loaded.
Yes. We offer guaranteed migration from Shopify, WooCommerce, PrestaShop and Magento on request: our team handles catalog, customer, historical order import and SEO redirects. Self-serve CSV imports and REST APIs are always available for every entity.
The storefront is available in 14 languages: Italian, English, Spanish, French, German, Portuguese, Arabic (with right-to-left layout), Greek, Japanese, Korean, Polish, Russian, Turkish and Simplified Chinese. The admin panel covers 6 languages: English, Italian, German, Spanish, French and Portuguese.
No for standard setup: the Setup Wizard, the Puck Page Builder with 100+ blocks, the theme editor and the menu builder cover typical needs without writing code. For custom integrations or deep customizations, REST APIs are available and, on enterprise plans, per-client code overrides.
B2C, B2B and platform features
How the two channels work, quotes, agents and the more advanced capabilities.
Yes. B2C and B2B share the same catalog but have separate price lists, product visibility rules and checkout. B2C shows tax-inclusive prices, B2B runs tax-exclusive with user groups, wholesale price lists and deferred payments like bank transfer, RIBA, SEPA debit, cash on delivery and letter of credit.
Customers can submit Request For Quote (RFQ) from the B2B portal and chat via a two-way communication thread. The merchant responds with a quote, the customer accepts or rejects, and the quote can be converted into an order or purchase order. Digital signatures on documents are supported.
Yes. Agents access a dedicated portal, place orders on behalf of customers using their reserved price lists, and commission calculation is automatic based on the configured commission profiles. Commissions are recorded per transaction and tracked for accounting.
Yes. Veendo generates native product feeds for Google Shopping, Meta Catalog, TikTok Shop, Bing Merchant and Pinterest, with customizable XML formats and taxonomy mapping for channels that require it. Feeds regenerate automatically every 15 minutes.
Yes. The platform supports multi-currency and configurable markets/regions, with price lists and product availability per geography. The tax engine applies rules-driven EU VAT and VAT number validation via VIES for intra-EU B2B.
Payments, shipping and orders
Live payment methods, shipping management and what happens after an order comes in.
Veendo natively integrates Stripe (cards, wallets, 3D Secure, also in Stripe Connect mode for multi-vendor scenarios), PayPal, Klarna and Satispay (via Stripe). Fabrick and Autopay integrations are on the way. For B2B, bank transfer, RIBA, SEPA debit, cash on delivery, letter of credit and cash are available, with per-method fees and amount limits.
You manually configure shipping methods, carriers, delivery zones and rates from the admin. There are no one-click integrations with external carriers at the moment: rate calculation and label generation stay on the merchant side. Delivery estimates are set per zone/method.
Yes. The customer opens a cancellation request from the account area, the merchant approves or rejects it, and the refund is handled in the workflow. At each step an automatic email is sent to the customer with the request status.
The tax engine applies up-to-date EU VAT rates, with per-product tax categories and territory rules. For intra-EU B2B, the VAT number is validated in real time via VIES, enabling exemption when applicable.
Plans, pricing and billing
How pricing is structured, what's included, how trial and plan changes work.
Yes, a free trial is available: the system automatically sends a welcome email, an end-of-trial reminder and an expiration notice, so you won't be caught off guard. At the end you can subscribe to the chosen plan or let the account expire.
Yes. When you change plan, the system automatically reconciles your entitlements (features and limits) and sends you a confirmation email for the new plan. Scheduled cancellations, cancellation reversals and expirations all have dedicated notifications.
You get a payment failed email with retry options and, if needed, an account suspension notification. Veendo's transactional emails transparently cover the whole subscription lifecycle: activation, changes, payment success/failure, refund, renewal reminders.
Support and assistance
How to get help, response times and available channels.
Email us at info@veendo.online or message us directly on WhatsApp via the number at the bottom of every veendo.online page. Alternatively, the admin panel has a built-in ticket system with email notifications on every reply. We answer in Italian and English, typical response under 4 business hours.
Yes: the platform includes publishable and organizable FAQ and help guides. From the admin you'll find operational content, from this section the most common commercial and setup answers.
Async events (PDFs ready, imports completed, updates on quotes and orders) arrive in real time via WebSocket in-app notifications. Transactional email notifications cover orders, shipments, cancellations, password reset and support tickets.
Yes. The storefront includes a configurable cookie consent banner with granular analytics and marketing preferences, Consent Mode v2 for GA4/GTM, security headers (HSTS, CSP, X-Frame-Options) and WCAG-accessible components. Data is hosted on MongoDB Atlas and AWS.
You’ll talk to a real person, not a bot.
Our team is small on purpose: whoever replies actually knows the platform. Average response time: under 4 business hours.